Legal notice, Privacy Policy and Cookies

Consideramos que la privacidad de nuestros clientes y usuarios debe ser primordial. Por esta razón aplicamos una política de transparencia a todos nuestros procesos para que los usuarios estén siempre informados y tengan control sobre su privacidad.

We ask you to carefully read each of these terms that regulate access and use, and in general, the relationship between this website and its users.

Who is responsible for the processing of your data?

In compliance with Chapter II of Law 34/2002, LSSICE, of art. 13.1a of Regulation (EU) 2016/679 and current regulations on the protection of personal data, we inform you that this website is the property of HIGIENISA SL (hereinafter HIGIENISA):

ADDRESS: (Central Office) C/ Salvador y Vicente Pérez Lledó 6, 03110, Mutxamel, ALICANTE

CIF: B03815669

EMAIL: higienisa@higienisa.es

COMMERCIAL REGISTER: Commercial Registry of Alicante, Volume 1516, Section 8, Book 0, Sheet a-17168, Folio 71, Inscription 2nd.

Normative Framework

HIGIENISA guarantees respect for the guarantees, standards and procedures provided for in the Legal System to protect the rights to personal and family privacy and the protection of personal data.

Delegado de Protección de datos

In accordance with the RGPD (art. 37.1), HIGIENISA, having taken into account the nature, scope and purposes of the processing, as well as the risk associated with the processing operations and after internal analysis, has come to the conclusion that no has a legal obligation to appoint a data protection officer.

However, to guarantee and demonstrate that the processing is carried out under the provisions of the GDPR, accountability protocols and tools have been established such as impact assessments, quarterly reviews, annual audits, etc. Likewise, it has a team in charge of guaranteeing compliance with regulations on the protection of personal data, as well as informing and advising interested parties and cooperating with the supervisory authority.

Qué datos le vamos a solicitar

The collection and use of data is essential to be able to offer you our services. However, you should know that we will only request information from you that is strictly adequate, relevant and limited to what is necessary to offer you the services described below.

These are the data that we can request from you:

• Contact details: name, postal address, telephone number, email, DNI, NIF or identification document, signature.

• Identification character data: image or voice.

• Datos financieros y de transacción: número de tarjeta de crédito, número de cuenta bancaria.

• Technology data: time spent on the website, pages visited, language preference, IP address, device type, operating system, browser type, screen resolution.

Browsing this website by minors requires that they have previously obtained authorization from their parents, guardians or legal representatives, who will be considered legally responsible for any acts carried out by minors in their care.

The legal representatives of minors have full responsibility for access to Internet content and services by said minors. To do this, they have computer programs and tools to block and filter access to content or websites that are not appropriate for minors.

How we obtain your data

You can provide us with personal data through the following means:

• When accessing our website.

• When you use our contact form.

• When you contact us via email.

• When you hire any of our services.

• Cuando interactúa a través del sitio web permitiendo el uso de cookies.

What will we use your data for?

HIGIENISA informs you that the data that you voluntarily provide will be incorporated into a personal data file. This file has implemented all the security measures required by regulations (Art. 32 RGPD).

Since May 25, 2018, to improve the protection of your data, the GDPR replaces the obligation to register files with the creation of a record of processing activities that must offer all the information necessary to know the data flow and the actions taken to protect them. HIGIENISA has created this record and remains available for any consultation by the control authority.

HIGIENISA prepares a commercial profile based on the information you provide us. No automated decisions will be made based on said profile.

We may use your data for the following purposes:

• Respond to your queries.

• Carry out the service that you have entrusted to us.

• Process payments.

• Prepare statistics.

• Improve your experience as a web user.

• Maintain the security of the website by monitoring malicious activities and detecting fraud.

• Send you information about products and/or services of interest to you.

• Update our records.

• Verify your identity for regulatory compliance purposes.

• Preserve the security of assets or facilities.

You can choose not to receive our electronic communications, you can request this by sending an email to higienisa@higienisa.es with the following subject “I do not wish to receive commercial communications”.

How long will we keep your data?

The personal data that you provide us will be kept for the time necessary for the processing purposes for which they have been collected and as long as you do not request their deletion. Specifically, the deadlines established depending on the purpose are the following:

• Respond to your queries: the data will be kept during the processing of the response.

• Carry out a commissioned service: the data will be kept while said service is being managed.

• Process payments: the data will be kept as long as payment processing is necessary.

• Prepare statistics: the data will be kept indefinitely as long as the interested party does not request its deletion.

• Improve the user experience of the website: this data will be kept for the period established for each cookie.

• Mantener la seguridad de la web: estos datos se mantendrán en el sistema de forma indefinida en tanto el interesado no solicite su supresión.

• Send you information: these will remain in the system indefinitely as long as the interested party does not request their deletion.

• Update our records: these data will be kept in the system indefinitely as long as the interested party does not request its deletion.

• Verify your identity for regulatory compliance purposes: this data will be kept in the system indefinitely as long as the interested party does not request its deletion.

• Preserve the security of assets or facilities: these data will be kept for a maximum period of one month.

Podremos conservar su información personal incluso después de finalizar esta necesidad si fuera necesario para cumplir con alguna obligación legal, los datos permanecerían bloqueados el tiempo necesario para cumplir el periodo marcado por la Ley para proceder luego a su eliminación.

What is the legitimacy for the processing of your data?

• The legal basis for the processing of your data is based on article 6.1b of the RGPD when we manage the service you have entrusted to us, that is, when the data processing is necessary for the execution of a contract.

• The legal basis for data processing is based on article 6.1d when data from video surveillance is collected with the purpose of preserving the security of goods and facilities as the processing is necessary to protect vital interests of both HIGIENISA and others. Physical persons.

• La base legal para el tratamiento de sus datos está fundada en la obtención de su consentimiento, de acuerdo con el artículo 6.1a del RGPD para el resto de las finalidades.

Recipients

HIGIENISA will formalize, in each case, the confidentiality and processing contracts that are necessary to perform the service that you have entrusted to us.

HIGIENISA comprueba que todos los encargados de tratamiento con los que trabaja cumplen sus políticas de seguridad y las medidas técnicas impuestos por la normativa y siguen sus instrucciones en la prestación y correcto desarrollo de los servicios para los que son contratados.

Specifically, the external services that may have access to your data under the conditions set forth above are the following:

• Labor, tax or accounting advisory service.

• Medical services.

• Accounting advisory service.

• Computer maintenance service.

• Hosting service.

• Software technical support service.

• Website maintenance service.

• Advisory service for the protection of personal data.

• Video surveillance camera maintenance service.

It is possible that some of these services are located in a country outside the European Union, in which case you will only have access to your data when it is included in the list of countries with an adequate level of protection of personal data.

HIGIENISA will not rent or sell personal information or share your personal information with any advertiser or ad networks for advertising without your explicit permission.

HIGIENISA will provide information to third parties when required by law, subpoena or judicial procedure. However, in the case of being transferred, information would be provided prior to delivery.

Data Security

HIGIENISA applies the appropriate technical and organizational measures to provide a level of security appropriate to the risk, guaranteeing the confidentiality, integrity and availability of your data.

HIGIENISA se preocupa por la seguridad de los usuarios de su web y para ello mantiene actualizado el software, aplica un firewall que se ocupa de detectar y mitigar amenazas y realiza copias de seguridad para garantizar la integridad, disponibilidad y resiliencia permanentes de los sistemas y servicios de tratamiento.

Navigation Tips

Compruebe que el servidor al que se conecta se encuentra ubicado en el dominio correcto, incluso cuando se utilicen enlaces almacenados en favoritos.

Do not use web addresses (URL) or links received by electronic messaging (mail, SMS, etc.) in which you are requested to carry out any management with your personal data.

Directly type the addresses of the websites you want to connect to.

¿Qué derechos tiene usted con respecto a los datos que nos facilita?

You have the right to know if HIGIENISA is processing personal data that concerns you or not.

Likewise, interested parties have the right to access their personal data, as well as to request the rectification of inaccurate data or, where appropriate, to request deletion when, among other reasons, the data is no longer necessary for the purposes for which it was intended. collected.

In certain circumstances, interested parties may request the limitation of the processing of their data, in which case we will only keep them for the exercise or defense of claims.

In certain circumstances and for reasons related to their particular situation, interested parties may object to the processing of their data. HIGIENISA will stop processing the data, except for compelling legitimate reasons, or in the exercise or defense of possible claims.

You have the right to request the portability of your data, as well as to withdraw consent for its processing at any time.

You can exercise your rights by contacting HIGIENISA, through the contact information mentioned above, indicating as the subject “LOPD, Rights” and attaching a photocopy of your National Identity Document or any other legally valid means.

Usted tiene derecho a presentar una reclamación ante la Agencia Española de Protección de Datos.

What obligations do you have regarding the data you provide us?

You agree to guarantee the veracity of the data you provide us and agree to communicate any changes that occur to them.

El envío de datos de carácter personal es obligatorio para contactar y recibir información sobre los productos y servicios de HIGIENISA.

Failure to provide the requested personal data or failure to accept this data protection policy means the impossibility of subscribing, registering, receiving information about the products and services of the website or managing the service that you have entrusted to us.

As a user, you undertake that the information provided to HIGIENISA about third parties has been collected in accordance with current regulations and having obtained the consent of the data owner.

As a user of this website, you agree to use the website, the services, the contents and this legal notice in accordance with the law, morality, good customs and public order.

You agree not to carry out advertising, promotional or commercial exploitation activities through the website, nor use the contents and, in particular, the information obtained through the Portal to send advertising, send messages for direct sales purposes or with any other purpose. any other commercial purpose, nor to collect or store personal data of third parties.

This website may contain links to third-party websites, whose privacy policies are unrelated to HIGIENISA. When accessing such websites you must decide whether to accept their privacy and cookie policies.

El presente AVISO LEGAL se actualizará periódicamente, por lo que resultarán aplicables las condiciones que se encuentren vigentes y publicadas en el momento de utilización de la web o de los servicios. Le rogamos lea atentamente esta información antes de proceder a su uso, así como periódicamente, a fin de mantenerse totalmente informado.

Si usted tiene alguna pregunta en relación con este Aviso Legal puede contactar con nosotros en el siguiente email: higienisa@higienisa.es.

Consentimiento

You declare that you have been informed of the conditions regarding the protection of personal data, accepting and consenting to the manual and automated processing thereof by HIGIENISA in the manner and for the purposes indicated in this Personal Data Protection Policy.

You can cancel any authorization at any time by contacting HIGIENISA.

Applicable legislation

The legislation applicable to this LEGAL NOTICE will be Spanish law, and the competent jurisdiction to hear any claims that this website raises will be the courts and tribunals of Alicante, with the user expressly waiving any other jurisdiction that may apply.

Contenido de la Web y Enlaces (Links)

The links contained on this website may direct you to third-party web content. The objective of these links is solely to facilitate your search for resources that may interest you on the Internet. However, these pages do not belong to HIGIENISA, nor does it review their contents and, therefore, does not assume any responsibility for the content, information or services that may appear on said sites, which will be exclusively informative and that in no case imply any relationship between HIGIENISA and the persons or entities that own such content or the owners of the sites where they are located. HIGIENISA cannot be held responsible for the operation of the linked page or for any possible damages that may arise from access or use of it.

Links to the HIGIENISA website must respect the following conditions:

to. The establishment of the link will not imply any type of agreement, contract, sponsorship or recommendation by HIGIENISA of the page that makes the link.

b. The web page on which the hyperlink is established will not contain information with content that is illegal, discriminatory, contrary to commonly accepted ethical principles or violates public order, nor will it contain content contrary to any third party rights.

c. HIGIENISA may request that a link to its website be removed, without having to give any cause. In such case, the page that made the link must proceed to its immediate deletion, as soon as it receives the notification from HIGIENISA.

d. HIGIENISA no se responsabiliza en modo alguno ni garantiza la calidad, exactitud, fiabilidad, corrección o moralidad de contenidos o servicios que el establecimiento del hiperenlace pueda ofrecer. El usuario asume bajo su exclusiva responsabilidad las consecuencias, daños o acciones que pudieran derivarse del acceso a la página web del hiperenlace.

and. The web page on which the hyperlink is established may not contain a brand, name, logo, slogan or other distinctive signs belonging to HIGIENISA, except for those signs that are part of the same hyperlink.

Intellectual and Industrial Property

All the elements that make up the website, as well as the structure, design, source code, as well as the logos, brands and other distinctive signs that appear therein, are the property of HIGIENISA or its collaborators and are protected by the corresponding rights. of intellectual and industrial property.

The images and other graphic elements contained are also protected by the corresponding intellectual and industrial property rights.

HIGIENISA expressly prohibits the creation of “framings” or the use by third parties of any other mechanisms that alter the design, original configuration or contents of our portals.

The use of the content must respect its particular license. Therefore, its use, reproduction, distribution, public communication, transformation or any other similar or analogous activity is totally prohibited unless there is prior and express authorization from HIGIENISA.

Regarding the citations of third party products or services, HIGIENISA recognizes in favor of their owners the corresponding industrial or intellectual property rights, their mere mention or appearance on the Web not implying the existence of rights or any responsibility over them, such as nor endorsement, sponsorship or recommendation.

Responsibility

HIGIENISA does not guarantee the absence of errors in access to the Website, in its content, or that it is updated, although it undertakes to make the greatest efforts to, where appropriate, avoid, correct or update them.

Both access to the HIGIENISA Website and the use that may be made of the information contained therein is the exclusive responsibility of the person doing so.

HIGIENISA is not responsible for possible security errors that may occur or for possible damage that may be caused to the user's computer system (hardware and software), the files or documents stored therein, as a consequence of the presence of viruses in the system. user's computer used to connect to the services and contents of the Web, a malfunction of the browser or the use of non-updated versions of the same.

HIGIENISA is not responsible for the information and content stored, by way of example, but not limited to, in forums, chats, blogs, comments, social networks or any other means that allows third parties to publish content independently on this Website.

No obstante, en cumplimiento de lo dispuesto en la LSSI, HIGIENISA se pone a disposición de todos los usuarios, autoridades y fuerzas de seguridad, colaborando de forma activa en la retirada o en su caso bloqueo de todos aquellos contenidos que pudieran afectar o contravenir la legislación nacional, o internacional, derechos de terceros o la moral y el orden público. En caso de que usted considere que existe en el sitio web algún contenido que pudiera ser susceptible de esta clasificación, rogamos contacte con HIGIENISA.

HIGIENISA is not responsible for the responses made through the different email addresses that appear on its website, so in no case can binding legal effect be derived from them.

COOKIES POLICY

The HIGIENISA website and its domains use cookies (small information files that the server sends to the computer of the person accessing the page) for the correct functioning and visualization of the websites by the user, as well as the collection of statistics.

Use of Cookies

HIGIENISA, or on its behalf, a third party contracted to provide audience measurement services, may use cookies when a user browses the sites and pages of the website.

HIGIENISA web servers automatically detect the IP address and domain name used by the user. All this information is recorded in a server activity file that allows subsequent processing of the data in order to obtain statistical measurements that allow knowing the number of page impressions, the number of visits made to web services, etc.

Additionally, HIGIENISA has a presence on third-party portals and services for which, if you wish to know the conditions of privacy and use of cookies, you must consult the policies provided by them:

• Facebook: https://es-es.facebook.com/help/cookies

• Twitter: https://twitter.com/privacy

• Youtube: https://www.google.es/intl/es/policies/technologies/cookies/

• Linkedin: http://www.linkedin.com/legal/privacy-policy

• Google : https://www.google.es/intl/es/policies/technologies/cookies/

Types of Cookies used by this website

Specifically, the cookies used by this website are the following:

• _utma, almacena el importe de cada usuario de visitas y el momento de la primera visita, la visita anterior, y la visita actual.

• _utmb, used to check approximately how long you stay in a place.

• _utmc, used to check how long you stay in a place.

• _utmz, is used to know where the visitor came from (search engine, keyword, link).

Revocation and deletion of cookies

At any time you can access your browser settings by accepting or rejecting all cookies, or select those whose installation you support and which you do not, following one of the following procedures, which depends on the browser you use:

Google Chrome (in the Tools Menu)

Settings > Show advanced options > Privacy (Content Settings) > Cookies

Más información: https://support.google.com/chrome/answer/95647?hl=es

Microsoft Internet Explorer (in the Tools Menu)

Internet Options > Privacy > Advanced

More information: http://windows.microsoft.com/es-es/internet-explorer/delete-manage-cookies#ie=ie9

Firefox

Options > Privacy > Cookies

Más información: http://support.mozilla.org/es/kb/habilitar-y-deshabilitar-cookies-que-los-sitios-we

Safari, iPad y iPhone

Preferences > Privacy

More information: http://www.apple.com/es/privacy/use-of-cookies/

Opera

Settings > Options > Advanced > Cookies

More information: http://help.opera.com/Linux/10.60/es-ES/cookies.html

Consent to the use of cookies

The User declares to have been informed of the conditions on the use of cookies, accepting and consenting to their use by HIGIENISA in the manner and for the purposes indicated in this Legal Notice.